Frequently Asked Questions
How many can be in my group?See individual boat details for maximum numbers. If you have more members why not hire 2 boats. Our day boats can travel in the same lock together.
How far can I travel?You travel up to four ‘lock miles’ per hour. So four miles with no locks and deduct one mile for each lock.
I am not a wheelchair user – can I still book with you?Almost certainly. See the Who We Serve page
Do you provide respite care?No. Our clients are usually accompanied by their carers
Do we have to wear lifejackets?For your safety all our boats have lifejackets on board for adults and children. We recommend that you use these when you are outside the cabin area of our boats.
Can I book an individual place on one of your day trips?We only hire complete boats. Why not ‘club together’ with family and friends to fill a boat?
How many wheelchair users can I bring along?This very much depends on the boat you are going to use and the size of the wheelchairs (Stort Challenger will happily accommodate two wheelchair users). Please call the office to discuss your needs.
Do I have to bring my own towels and tea towels?No these are supplied free of charge by the us.
What should I bring on my holiday?Your boat has everything you need except personal items, tea towels, towels and bedding. Don’t forget to bring wet weather gear and something warm should there be cool evenings – although both our boats do have central heating. Storage space is limited so don’t bring too much !
What if my boat breaks down?This very rarely happens but we provide you with emergency contact telephone numbers which provide 24 hour cover.
No one in our group has steered a boat beforeThis is not a problem as we provide full training.
Can you provide a skipper for our holiday boat?This is sometimes possible. Please call the office to discuss your needs.
We have medical equipment that requires charging regularly – will we be able to do that?This is usually possible. Please contact the office to discuss your electrical power requirements.
What is your data protection policy?Data Protection Statement
All organisations ask for some personal details from its staff, volunteers, customers and associates. CanalAbility asks for your details to ensure that we can carry out the business of the charity and also contact volunteers and employees whilst taking account of data protection issues.
We take our responsibility for looking after this information seriously. We will respect your privacy, and have registered with the Information Commissioner, who is responsible for the Data Protection Act 1998.
We will follow the Data Protection Act at all times when asking for or handling any personal information.
How do we use the information you give us?
We will only ask for information that we need, will keep the information securely, limit access to it and will not pass your details on without your consent unless legally obliged to.
Sometimes we may ask for data that the law considers particularly sensitive, e.g. health information. We will always ask for explicit consent before taking or using this information and will explain the reasons for doing so.
By giving us your details, you will occasionally receive information about CanalAbility. You can unsubscribe from receiving this information by contacting us at the address below.
We will only use data for the purpose for which it was gathered and will not retain it for longer than is necessary.
How do you request an information access report?
If you wish to obtain details of the information we hold about you, please request an information access report by writing to the CanalAbility Data Protection Officer at this address:
Burnt Mill Lane,
or email us at
We aim to issue an initial response to all enquiries within five working days, and will offer a full response to all information access requests within forty working days of receipt. CanalAbility may charge a fee for this service.