Frequently Asked Questions
General
HOW MANY CAN BE IN MY GROUP?
See individual boat details for maximum numbers. If you have more members why not hire 2 boats. Our day boats can travel in the same lock together.
HOW FAR CAN I TRAVEL?
You travel up to four ‘lock miles’ per hour. So four miles with no locks and deduct one mile for each lock.
I AM NOT A WHEELCHAIR USER – CAN I STILL BOOK WITH YOU?
Almost certainly. See the Who We Serve page
DO YOU PROVIDE RESPITE CARE?
No. Our clients are usually accompanied by their carers
DO WE HAVE TO WEAR LIFEJACKETS?
For your safety all our boats have lifejackets on board for adults and children. We recommend that you use these when you are outside the cabin area of our boats.
Day Hire
CAN I BOOK AN INDIVIDUAL PLACE ON ONE OF YOUR DAY TRIPS?
We only hire complete boats. Why not ‘club together’ with family and friends to fill a boat?
HOW MANY WHEELCHAIR USERS CAN I BRING ALONG?
This very much depends on the boat you are going to use and the size of the wheelchairs (Stort Challenger will happily accommodate two wheelchair users). Please call the office to discuss your needs.
DO I HAVE TO BRING MY OWN TOWELS AND TEA TOWELS?
No these are supplied free of charge by the us.
Donations and Legacies
As a charity, CanalAbility relies on grants and donations as well as general fundraising activities.
The Trustees are enormously grateful for all the donations made by our supporters, without your help we would struggle to provide the services we do provide to our clients.
Some people may also choose to donate money to us in their wills. Any donations in a Will are exempt from inheritance tax and benefit the charity enormously. Should you leave more than 10% of your estate to charity, then instead of paying inheritance tax of 40%, the rate of tax is reduced by 10%. This means that your estate may pay less inheritance tax as a result of giving something to charity.
If you would like to leave something to CanalAbility simply include the following wording in your Will to ensure that the gift will come to us:
PECUNIARY LEGACY (CASH LEGACY):
I give to CanalAbility of Lock View, Burnt Mill Lane, Harlow, Essex CM20 2QS (registered Charity number 1108452) the sum of £ [enter amount] for its general purposes absolutely AND I DIRECT that
(a) the receipt of the person who professes to be the treasurer or other proper office for the time being of each of the above mentioned charities shall be a complete discharge to my Executors and (b) if before my death the above mentioned charity has changed its name or amalgamated with or transferred all its assets to any other body then my Executors shall give effect to the gift as if it has been made to the body in its changed name or to the body which results from the amalgamation or to which the transfer has been made.
RESIDUARY LEGACY (A FRACTION OR SHARE OF YOUR ESTATE):
I give all (or… share) of my Residuary Estate to the Canal Boat Project of Lock View, Burnt Mill Lane, Harlow, Essex CM20 2QS (registered Charity number 1108452) for its general purposes absolutely AND I DIRECT that (a) the receipt of the person who professes to be the treasurer or other proper office for the time being of each of the above mentioned charities shall be a complete discharge to my Executors and (b) if before my death the above mentioned charity has changed its name or amalgamated with or transferred all its assets to any other body then my Executors shall give effect to the gift as if it has been made to the body in its changed name or to the body which results from the amalgamation or to which the transfer has been made.
SPECIFIC LEGACY (EG A PARTICULAR ITEM, BANK ACCOUNT OR BOAT):
I give [insert description of item] to the Canal Boat Project of Lock View, Burnt Mill Lane, Harlow, Essex CM20 2QS (registered Charity number 1108452) for its general purposes absolutely AND I DIRECT that
(a) the receipt of the person who professes to be the treasurer or other proper office for the time being of each of the above mentioned charities shall be a complete discharge to my Executors and (b) if before my death the above mentioned charity has changed its name or amalgamated with or transferred all its assets to any other body then my Executors shall give effect to the gift as if it has been made to the body in its changed name or to the body which results from the amalgamation or to which the transfer has been made.
Data Protection
WHAT IS YOUR DATA PROTECTION POLICY?
Data Protection Statement
All organisations ask for some personal details from its staff, volunteers, customers and associates. CanalAbility asks for your details to ensure that we can carry out the business of the charity and also contact volunteers and employees whilst taking account of data protection issues.
We take our responsibility for looking after this information seriously. We will respect your privacy, and have registered with the Information Commissioner, who is responsible for the Data Protection Act 1998.
We will follow the Data Protection Act at all times when asking for or handling any personal information.
How do we use the information you give us?
We will only ask for information that we need, will keep the information securely, limit access to it and will not pass your details on without your consent unless legally obliged to.
Sometimes we may ask for data that the law considers particularly sensitive, e.g. health information. We will always ask for explicit consent before taking or using this information and will explain the reasons for doing so.
By giving us your details, you will occasionally receive information about CanalAbility. You can unsubscribe from receiving this information by contacting us at the address below.
We will only use data for the purpose for which it was gathered and will not retain it for longer than is necessary.
How do you request an information access report?
If you wish to obtain details of the information we hold about you, please request an information access report by writing to the CanalAbility Data Protection Officer at this address:
CanalAbility
Lock View,
Burnt Mill Lane,
Harlow,
Essex
CM20 2QS
We aim to issue an initial response to all enquiries within five working days, and will offer a full response to all information access requests within forty working days of receipt. CanalAbility may charge a fee for this service.
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